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Video instructions and help with filling out and completing San bernardino small claims forms
Music I'm hazel Lambert I'm the on lesson program supervisor for the county of san bernardino here at the ombudsman program we have a host of certified on bus means we are a small staff that consists of an office manager field coordinators and office assistants they give you a number of facilities that corresponds with your schedule so I only have five facilities in which I visit and I'm able to choose the days and times that I go visit those facilities which is great for my class schedule because I work around class schedule as well as my work schedule the first thing on I entered an establishment I sort of interview the staff that are on duty and I asked to see a list of the people who were there and then after that I go and visit interview a sample of people interviewing how they're doing you know are they getting enough to eat what are their questions several times they have a little complaint and we could take care of right away as I'm busting we are independent neutral parties who advocate on behalf of the residents in accordance with the older American Act we are committed to advocating for all residents we educate all residents and their family members on residents rights resources in the community and we also witness advance healthcare in the records on behalf of the residents that are in the skilled nursing facilities the Ombudsman program is always looking for volunteers most of our residents live in the facilities and they have no one to come visit them they look forward to our volunteers coming out them spending time talking to them advocating on their behalf I like being on Buzz because for the last 11 years I was take care of my mother who was I recently just passed away but she was living 11 years in a skilled nursing facility in Fontana I got to see some of the needs that some of the residents needed and some of the new dad and family members like my mother did and so I felt that being an advocate would help out some of the people who didn't have that many times they just want to clear a slate and I've said as long as three and a half hours and just listened I can't do anything so just to listen and let them feel they had their safe somebody listened to a full hearing if you need me I'll sit there and be with you so I yeah they do appreciate being able to build a relationship with the seniors and not just seniors but also anyone who's in the facilities because you get to learn their story and find out how you can help them because you know everyone needs someone in their corner eighty-seven percent of the people that are in the assisted living and continuing care facilities have no one no visitors no phone calls.